Cable Exchange (CEX) guarantees all cables, components, parts, assemblies and labor for the life of the assembly to the original distributor or purchaser.
CEX will repair or replace any assembly that failed under normal use. We are not responsible for cosmetic repairs or the replacement of any product that was damaged by misuse. We will not be responsible for any assemblies that were altered, repaired or changed by the end-user or any other party. Tampering or attempts to repair the product will make this warranty “null and void”.
To obtain warranty repair the customer must first contact a CEX distributor, reseller, or CEX sales or customer service representative to facilitate return of the product and to obtain a Return Material Authorization (RMA) number. The product must be returned freight collect on our shipping number in acceptable packaging with the RMA clearly marked on the outside of the box. CEX will not accept any packages with freight due. Product shipped without an RMA will be returned at the sender’s expense.
Once CEX has received the package we will determine if the product failure was a result of faulty components or workmanship. If it is determined that CEX was responsible for the product failure we will repair or replace the product within 10 calendar days at no expense to the customer.
CEX provides a lifetime product warranty guaranteed against defects and labor on all off the shelf and custom assemblies. (Important Note: Custom cable assemblies are non- cancelable and non-returnable). Before placing in use, the buyer shall determine the suitability of the product for their intended use or application. The buyer assumes all risks and liabilities in connection therewith. This warranty does not include labor for removal or installation of product. As mentioned above all warranties are “null and void” if product is reconfigured, installed improperly, installed in an improper environment or misused.
(Information in this document is subject to change without notice.)